1. Subscription Cancellations
You may request cancellation of your subscription at any time. Unless stated otherwise in a separate written agreement, cancellations stop future renewals but do not automatically refund charges already incurred for the current billing period.
2. Usage-Based Charges
Telephony, messaging, forwarding, phone-number, and similar third-party usage charges are generally non-refundable once incurred because they reflect real underlying provider costs.
3. Refund Requests
If you believe you were charged incorrectly, email info@bluecallerai.net with your business name, account email, invoice details, and a short explanation. We will review refund requests in good faith and may issue a full or partial refund where appropriate, including in cases of duplicate billing, clear billing error, or accidental charge.
4. Non-Refundable Situations
Except where required by law or explicitly approved by us, we generally do not refund charges for partial billing periods, unused time, completed setup work, consumed third-party usage, or account inactivity where the subscription was left active.
5. Disputes
Please contact us before filing a payment dispute so we have a chance to fix the issue quickly. Filing an unjustified chargeback may result in account suspension while the issue is investigated.